What does a personal view in Zendesk allow an agent to do?

What does a personal view in Zendesk allow an agent to do?

• A. Convince managers of ticket priorities
• B. Access a customized list of tickets
• C. Generate reports for management
• D. Track customer satisfaction

Answer: (B)

A personal view in Zendesk enables an agent to access a customized list of tickets that are tailored to their specific needs and workflows. This functionality allows agents to prioritize their workload effectively by filtering tickets based on various attributes such as status, assignee, or custom tags. By creating personal views, agents can focus on the most relevant tickets for their tasks, leading to increased efficiency in handling customer inquiries and support requests. The ability to customize views means that agents can sort and manage tickets in a way that best suits their working style, leading to a more organized and responsive support process, ultimately enhancing customer satisfaction.

A personal view in Zendesk enables an agent to access a customized list of tickets that are tailored to their specific needs and workflows. This functionality allows agents to prioritize their workload effectively by filtering tickets based on various attributes such as status, assignee, or custom tags. By creating personal views, agents can focus on the most relevant tickets for their tasks, leading to increased efficiency in handling customer inquiries and support requests.

The ability to customize views means that agents can sort and manage tickets in a way that best suits their working style, leading to a more organized and responsive support process, ultimately enhancing customer satisfaction.