Zendesk Support Admin Certification Practice Test 2025 – The Comprehensive Guide to Mastering Your Certification!

The main difference between an archived ticket and a closed ticket lies in the status and timeframe associated with the archived state. An archived ticket is one that has been closed for a certain period, which is typically 120 days. This archiving process helps to manage and reduce clutter in the active ticket view while still retaining the ticket's information for future reference if needed.

In contrast, closed tickets refer to tickets that have been resolved and marked as closed but might still be maintained in the active database until they are archived. This allows for ongoing access to ticket details for reporting or review, especially in the immediate aftermath of resolution.

The other choices do not accurately describe the relationship between archived and closed tickets. Tickets that are archived cannot be edited, they are meant to be kept for record-keeping. Closed tickets cannot be deleted by users; this ensures that all interaction history is preserved. Lastly, stating there is no difference ignores the clearly defined statuses that help organize tickets within the Zendesk platform.